Alpha Logistics Terms & Conditions
Alpha Logistics Solutions Inc. (“We Alpha Logistics”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws in Quebec, Ontario, and Canada. We provide logistics and transportation services across Quebec and Ontario, Canada.
1. Information We Collect
When you contact us or request a logistics quote, we may collect your name, business name, email address, phone number, requested services, and shipment details such as quantity, weight, dimensions, pickup and delivery locations, and special handling requirements.
Our website may also collect technical information, such as your IP address, browser information, and website usage data, through essential cookies, server logs, and other technologies used to operate and protect the website.
2. How We Use Your Information
We use personal information to respond to enquiries, prepare quotes, plan and coordinate transportation and delivery services across Quebec and Ontario, manage customer relationships, communicate about shipments, maintain business records, improve website performance, protect against misuse, and meet legal obligations.
We do not use personal information for unrelated purposes without appropriate consent or other legal authority.
3. Sharing Your Information
We may share necessary information with authorized employees, delivery and warehouse partners, website hosting providers, email and form-processing providers, and other service providers where required to operate our business or deliver requested services.
We may also disclose information when required or permitted by law. We do not sell personal information.
Some service providers may process information outside Quebec or Ontario, including elsewhere in Canada or internationally. Where required by applicable law, we assess the privacy implications and implement appropriate safeguards before transferring personal information.
4. Cookies and Website Technology
Our website may use cookies and similar technologies for essential website functions, security, performance, and, where enabled, analytics or advertising.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required, we will provide appropriate information and choices before enabling non-essential tracking technologies.
5. Security and Retention
We use administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information we handle.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, our business needs, and applicable legal or recordkeeping requirements. When information is no longer required, we securely destroy it or otherwise dispose of it in accordance with applicable law.
No method of electronic storage or transmission can be guaranteed to be completely secure.
6. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you, request corrections, ask questions about how your information is used, or withdraw consent where consent is the basis for processing. Legal or contractual requirements may limit the effect of a withdrawal request.
To exercise these rights or raise a privacy concern, please contact our Privacy Officer using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, or legal requirements. The revised policy will be published on our website with an updated revision date, and we will provide notice of material changes where required by law.
Contact Our Privacy Officer
Privacy Officer
Alpha Logistics Solutions Inc.
5950 Chem. de la Côte-de-Liesse
Mont-Royal, QC H4T 1E2, Canada
Email: logistics@alpha-logistics.ca
Website: https://alpha-logistics.ca/
For privacy concerns that we are unable to resolve, you may contact the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada, as applicable.